We can help you with all stages of your ICT infrastructure lifecycle needs from initial planning, implementation right through to post installation support. We offer expert technical advice and consultancy, without the hard sell – just independent and transparent assistance that will help you succeed.
We can assist with all or part of your ICT Infrastructure lifecycle requirements
An organization’s ability to deliver results is strongly determined by its backbone i.e. IT Infrastructure. Today building a converged network infrastructure that is reliable, scalable and cost-effective involves integrating multi-vendor solutions, products and technologies. TechSol’s is well positioned to offer excellent services in Network infrastructure, some of which includes: • Structured Cabling Solutions • Converged Local Area Networking Solutions (LAN, WLAN, Wi-Fi, etc) • Converged Wide Area networking Solutions (MAN, VSAT, Radio, etc)
At TECHSOL, building a network involves an evaluation of the current infrastructure, understanding the customer’s unique requirements, designing an optimal solution and finally deployment of the solution. We use world-class quality standards to deploy these complex projects in partnership with World class service providers.
At TECHSOL, our focus is on ‘Solutions Integration’ rather than ‘Systems Integration’. We partner with world leading product vendors and solution providers in delivering these solutions.
Unauthorized access, Denial of Service, Confidentiality breaches, Data destruction, these are some of the common problems faced by organizations worldwide. As technologies advance so does threats & breaches because of which security assumes paramount importance in today’s enterprise business context. It is therefore imperative for enterprises to consider and address the risks associated with technology enabled workplace.
It requires best-in-the-class technology and specialist engineers to assess, design, develop and implement a comprehensive enterprise security framework that will safeguard your company’s information assets.
TECHSOL‘s comprehensive range of solutions would enable an organization to fortify itself from the risks that are associated with security. We help enterprises define a security policy that would strictly adhere to various standards and guidelines such as COBIT, HIPAA, Sarbanes Oxley (SOX), RBI Guidelines, etc.
Our capability also extends to auditing, designing and deploying security solutions that would create a risk-free environment for your enterprise. Some areas where we can help under the ambit of security solutions are:
- Physical, logical and perimeter security
- Risk Assessment
- Audit to assess current and required security levels
- Audit to assess technology requirements for security purpose
- Continuous assessment and audits of security technology and process
Organizations today face the challenge of managing the complexity of IT infrastructure and trying to reduce costs. Another significant challenge is to unlock the value and leverage the existing investments made in IT infrastructure.
TECHSOL can bring new perspective to IT infrastructure management that would alleviate the complexity of effectively managing the assets. TECHSOL solutions are deployed to ensure monitoring and management of key metrics such as availability and performance.
Our consultants have in-depth knowledge and hands-on experience of several years in designing, deploying and integrating infrastructure management solutions.
Our solutions cover the entire spectrum of IT infrastructure such as:
- Desktop management
- Call/Contact Centre
- Network management
- Systems & Application management
- Data center management
- Back-up and Storage management
- Helpdesk management
TECHSOL provide solutions to proactively manage your critical assets and ensure that your business is up and running.
TECHSOL Telecom services entail value added services for our clients taking advantage of growing GSM and PTO operators. The Telecom services include but not limited to:
Promotions, mobile marketing, Voice Services, CRM, SMS services – these are just some of the cross-media applications that TECHSOL provide. The breakdown of one of these services includes the following:
IP-PABXEnterprise Communication Management SystemThe next evolution in Voice Communication
Introducing the next generation of voice communication. Businesses looking for a complete telephony solution have never had a lot of options. Phone systems from larger manufacturers are simply too expensive, and the key systems are feature-lean, lower quality solutions that don’t scale as business grows. Times have changed.
VOGCOM advanced communication solutions are transforming the workplace by moving the employee workplace to the worldplace! The solution created specifically for businesses that want a Big Business Phone System…with a Small Business Price: affordable communication solutions that are easy to use, easy to manage, scalable, reliable and deliver enterprise-class features.
Features such as support for branch locations, home workers, even the road warriors – workers on the road, or the ability to save huge money with Voice over IP (VoIP) service and conduct conference calls in-house, are finally available to businesses in an “All-You-Can-Eat” fashion.
Businesses looking for an advanced phone system at an affordable price should look no further than VogCom IP-PABX system.
VogCom IP-PABX: Your Complete Communication Management System:
- Highly Scalable to Grow with Your Business – Meets the demands of any business
- Low Cost, Reduced Total Cost of Ownership (TCO)
- Massive cost savings on Toll-Bypass between branch offices (office-to-office intercom calling: No long distance charges!)
- Easy to Deploy, Use and Manage – User friendly interface to deploy, configure and manage your phone system without ever needing to call “the phone guy” Reliable – Enjoy worry-free reliability 24 hours a day, 7 days a week with proactively monitored and maintained around the clock.
- Enhances employee productivity by delivering a wide range of innovative user features
- Supports existing network and meets all requirements for TDM PABX replacement or augmentation
- Leverages existing broadband/network connections for voice and data
- Affordable – 65% less than competitive solutions, even the smallest business can afford a feature-rich VogCom phone system.
- Future-proofed network which enables easy moves, adds and changes
- Fully supported by 24/7 Technical Support – Swift support to ensure every solution is installed quickly and easily and, once installed, the technical support team is available around the clock.
- Telecommuter Capable
- Use VoIP, PSTN, GSM and CDMA
- Web-Based Configuration
- Proactive Local and Remote Monitoring
- Automatic, Free Software Updates
- Outlook Integration
- FindMe and FollowMe
- Global Presence
- Auto-Attendant (IVR)
- Graphical Presence Tools
- Private Instant Messaging
- Complete Selection of Phones
- Admin and Users Web Interfaces
- Automatic Call Distribution (ACD)
- Intelligent Call Queues
- Call Conferencing Bridge
- Automatic Route Selection
- Auto-restart services
- Call Admission Control
- Call Park/Retrieve
- Call Pick-up
- CSV Import Tool for Users
- Dynamic call forwarding
- Hunt groups
- Multiple codec support
- Multi-station appearance
- Outbound call blocking
- Scheduled back-ups
- System Security
- Browser-based portal
- Call coverage
- Call forward
- Call hold/retrieve
- Call waiting/retrieve
- Calling line identification
- Calling party name identification
- Direct inward dial (DID)
- Call waiting indication
- Do Not Disturb
- Call Recording on-the-fly
- Browser-based portal
- Distribution Lists
- Email notification of new voicemail messages
- Folders for message organization
- Multiple user customizable voicemail greetings
- Remote voicemail access
- Unified Messaging
Auto attendance Features
- Customizable auto attendant message for main greeting
- Multiple auto attendants
- Multi-Level auto attendants
- Multi-Language auto attendant greetings
- Dial by extension
- Dial by name
- Operator escape from anywhere
- Time of Day, Day of Week and Holiday
- Time based clause
- Conditional clause
- Alter Caller ID
- Send to Voicemail
- Send to external number
- Play Sound
- Record Sound
- Play recorded sound
- Email recorded Sound
- Record Digits
- Say Digits/Letters
- Say a Number
- Say date/time
Call Queues / Automatic Call distribution (ACD)
- Unlimited Call Queues
- In Queue Call Routing
- Route when a queue caller presses “0”
- Queue Caller Timeout
- Custom Music-On-Hold per Queue
- Members Never Busy Queue
- Announce Position in Queue
- Announce Estimated Hold Time
- Announcement Frequency Control
- Log-in Queue Members
- Permanent Queue Members
- Real-Time Queue Status
- Auto Log Off
- One-Touch log in / Log off
- Agent Only extension
- GSM/CDMA based Remote Agents
- Ring All
- Round Robin
- Fewest Calls
- Least Recently Called
TECHSOL Software Solutions arm provides meaningful and value added solutions to our customers. The mission of the TECHSOL software group is to leverage our collective expertise and domain knowledge to create meaningful, simple and beneficial solutions, tools & products that meet world standards.
- Software Testing Tool
- Case Management,
- Service Desk,
- Process Automation
Some of the business modules are:
- Supply Chain Management, E-Business Suites, HR/Payroll, Asset Management– We conduct business requirements, analysis, implementation and support
Some of the vendor specifics are:
- Open Source base
- Web service providers: domain name registration and hosting
- Management consultants for first level and back end support
- Professional consultants for our service and training needs
- Web and software security provision
- Software programming and development
- Virtual access pin portals, Card payment options.
- Heavy data and large file compression download
- Web portal development and management
- Novell:Suse Linux Enterprise, Zenworks Linux management,Identity manager
- Kerio: Mail, Collaboration, Firewall and VPN
TECHSOL opens the windows of IT outsourcing in the industry to her clients. TECHSOL outsourcing service offers one stop solution by finding IT-enabled solution to meet your pressing needs. We provide high quality, time-bound, and cost effective IT services and resources through our partners and well qualified resources from all over the world.
Our outsourcing services include but not limited to:
- Software development, management and testing services
- IT Training Solution resource deployment Management
- Technical Staff recruitment
- Training services in Oracle, SAP, Linux, Unix, Java, ITIL, Project Management, Software and User Acceptance Test, Quality Assurance, E-Learning Solutions and
- IT Infrastructure Management.
Good domain knowledge, process know-how, competence with technological solutions to cater for complex and urgent client’s requirements are some of our advantage at TECHSOL that our to-be customers can benefit from.
TECHSOL manages your entire outsourcing venture to provide a hassle free outsourcing experience. We achieve these by:
- Analyzing your requirements to devise an outsourcing strategy
- Ensuring flawless performance during the service delivery and transition
Managing your project at both execution and business level